FAQs

How long does shipping take?

We use Sendle to deliver our parcels to AUS and NZ.

Shipping within AUS takes between 1-5 business days, while 5-10 business days in NZ.

Other countries take between 15-25 business days (depending on your local post services).

**To the USA and all other countries, we use Sendle as a carrier from our warehouse, however, once it arrives in your country, it will be handed over to your local post services. They will be responsible for the delivery of your parcel. We urge customers to contact your local post office for assistance

 

What is Pink Clay?

Pink clay is a form of kaolin clay and is a combination of white clay and red clay, safe for all types of sensitive skin!

Red kaolin clay is great for very oily skin while white kaolin clay is the opposite and is mild on the skin. Therefore, pink clay is the perfect combination of both these clays. Pink clay helps to restore and replenish skin with moisture while also drawing out impurities. It is safe for sensitive skin but still delivers amazing results, almost instantly.

Pink Kaolin Clay is rich in silica, which will help to improve skin elasticity and cell renewal for glowy, younger-looking skin. Silica also works as a natural anti-inflammatory substance that assists with retaining moisture. As well as silica, Pink clay is also rich in minerals such as kaolinite and calcite. We source our Pink Clay from Australia.

Is redness after using my clay mask normal?

Yes, redness after a clay mask application is normal. Your face may go red because pink clay brings blood to the surface of your skin while it's pulling out impurities from your skin :)

Here are a couple of things that may help with your redness.

- Don't use hot water to rinse off your mask, use lukewarm water

-Try not to leave the mask on for more than 15 minutes. If it is completely dry and cracked then it has been too long. Ideally, it should be slightly tacky to touch - 10 minutes is all you need to see results.

- Use a soft damp face towel to remove the mask, if it is dry or too rough, you may damage your skin and cause more redness. Remember the skin on your face and neck is delicate!

- Avoid applying moisturizer straight away, always moisturize after your clay mask applications however please wait around 15 minutes to let your skin breathe.

I'm pregnant - can I use Prosopo Skin Care?

How exciting! We wish you all the best with your pregnancy. Yes, our products are safe during pregnancy. If you have serious concerns, we recommend talking to your GP. However, our products do not contain any chemicals that will harm you or the baby.

What is the shelf life of your products?

Our Pink Clay Mask has a shelf life of 36 months. Our Moisturiser, Exfoliator and Cleanser have a shelf life of 24 months. Please store your products in a cool dry place.

I have eczema / rosacea - is the mask suitable for me?

Yes! It is known that clay masks and facials dry your skin so this is why it is important to moisturize after removing the mask!

If you do suffer from either, you may experience a slight tingling sensation on your first use. However, please note our products do not contain any ingredients that might trigger eczema or rosacea – everyone is different and everyone’s skin reacts differently to certain skin care products. Therefore, it is best to check with your GP if you have any major concerns!

Are all the ingredients in Prosopo Skin Care vegan friendly?

We love our furry friends and do not test our products on animals, and best of all, our products are vegan friendly too.

We are PETA certified and approved.